Welcome 💌
Customer Service
Email: inna.au.official@gmail.com
Collaboration & Brand Partnerships
Email: helloinna1413@gmail.com
RMB Payment
WeChat ID: INNA1413 (For RMB payments only — not monitored for customer service inquiries)
Shipping Policy
Global Shipping
- Global free shipping for orders over $150 AUD, with an estimated delivery time of 7–10 business days.
- A shipping fee of $18 AUD applies to orders under $150 AUD.
- Certain overseas branded products may require an estimated delivery time of approximately one month.
Brisbane Delivery & Pickup
- The Pretty Picks collection by Vietnamese brands is available for same-day pickup or delivery in Brisbane.
- Contact our WeChat customer service for further details.
Return & Exchange Policy
Non-Returnable Items
- For hygiene and safety reasons, non-INNA branded products, lingerie, swimwear, and sale products cannot be cancelled, returned, or exchanged. Please note that non-INNA branded products are strictly non-cancellable, non-returnable, non-changable due to third-party sourcing considerations. We appreciate your understanding.
Quality Issues
- If an item has a quality defect, we’ll be happy to provide a replacement. Please note that returns are not available for these cases.
- Please contact our WeChat customer service promptly to resolve the issue.
Return Shipping Fees
- For returns or exchanges not caused by quality issues, the shipping fees must be borne by the customer, and arrangements should be made with customer service in advance.
Important Notes
- Cancellation, returns, or exchanges due to change of mind are not accepted.
- Swimwear and sleepwear items are strictly non-returnable.