For hygiene and safety reasons, non-INNA branded products, lingerie, swimwear, and sale products cannot be cancelled, returned, or exchanged. Please note that non-INNA branded products are strictly non-cancellable, non-returnable, non-changable due to third-party sourcing considerations. We appreciate your understanding.
Quality Issues
If an item has a quality defect, we’ll be happy to provide areplacement. Please note that returns are not available for these cases.
Please contact our WeChat customer service promptly to resolve the issue.
Return Shipping Fees
For returns or exchanges not caused by quality issues, theshipping feesmust be borne by the customer, and arrangements should be made with customer service in advance.
Important Notes
Cancellation, returns, or exchanges due tochange of mindare not accepted.
Swimwearandsleepwearitems are strictly non-returnable.
Please note that cancellations, exchanges, and returns cannot be accepted due to delivery timeframes. We kindly ask that you plan your delivery time carefully before placing an order.
All orders are shipped via Australia Post with a tracking number provided upon dispatch. We kindly ask customers to monitor their parcel’s progress using this tracking number. Please note, if a parcel cannot be located due to not being tracked or collected in time, we are unable to take responsibility. In cases where a parcel is returned to us because it was not collected, customers will be asked to cover the cost of re-shipment.
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